Connect Beauty Business Terms and Conditions of Sale

Effective date: 13/07/2026

Connect Beauty is a trading name of Branded Beauty Limited, a company registered in England and Wales under company number 08509792, whose registered office is at Unit 8 Trafalgar Business Centre, 77-89 River Road, Barking, IG11 0JU.

In these Terms and Conditions, references to “Connect Beauty”, “we”, “us” and “our” mean Branded Beauty Limited trading as Connect Beauty.

These Terms and Conditions apply to all sales made by Connect Beauty to customers purchasing wholly or mainly for business purposes.

1. Definitions and interpretation

In these Terms and Conditions:

• Business Customer means any person, company, partnership, limited liability partnership, sole trader, organisation or other entity purchasing Goods wholly or mainly for purposes relating to its trade, business, craft or profession.
• Contract means the legally binding agreement between Connect Beauty and the Customer for the sale and purchase of Goods.
• Customer, Buyer, you and your mean the Business Customer placing or seeking to place an Order.
• Delivery Address means the address supplied by the Customer for delivery of the Goods.
• Goods means any products, stock, merchandise or other items supplied or agreed to be supplied by Connect Beauty.
• Order means an order placed by the Customer through our website, by email, by telephone, through a pro forma invoice, or through any other method accepted by us.
• Website means www.connectbeauty.co.uk and any related website operated by Branded Beauty Limited under the Connect Beauty name.
• Working Day means a day other than a Saturday, Sunday or public holiday in England.

Headings are for convenience only and do not affect the interpretation of these Terms and Conditions.

Words in the singular include the plural and words in the plural include the singular.

References to legislation include any amendment, replacement or re-enactment of that legislation.

2. Business customers only

2.1 Connect Beauty supplies Goods exclusively to Business Customers acting in the course of trade.

2.2 By applying for an account or placing an Order, you confirm that:

• you are purchasing wholly or mainly for business purposes;
• you are not purchasing as a consumer;
• you have authority to enter into the Contract personally or on behalf of the business identified in your account or Order;
• the information supplied by you is complete, accurate and not misleading; and
• you have read and agreed to these Terms and Conditions.

2.3 Consumer cancellation rights and consumer distance selling protections do not apply to Contracts entered into under these Terms and Conditions.

2.4 Where an individual places an Order on behalf of a company, partnership, sole trader or other organisation, that individual confirms that they are authorised to bind that business to the Contract.

3. Customer accounts

3.1 Customers may be required to apply for and obtain approval for a trade account before placing Orders.

3.2 Account approval is at our sole commercial discretion. We may approve, refuse, suspend, restrict or close an account at any time where reasonably necessary.

3.3 We may request information including:

• company or trading name;
• company registration number;
• VAT registration number;
• business address;
• website and marketplace details;
• director, owner or authorised buyer details;
• proof of identity;
• proof of address;
• trade references;
• financial information;
• resale channels; and
• any other information reasonably required for compliance, credit or fraud-prevention purposes.

3.4 You are responsible for keeping your account details, passwords and login credentials secure.

3.5 You are responsible for all Orders placed using your account unless you notify us promptly that your account has been compromised.

3.6 You must notify us promptly of any change to your company name, ownership, billing address, delivery address, VAT status, contact details or other material business information.

4. Orders and formation of contract

4.1 All Orders are subject to acceptance by Connect Beauty.

4.2 An Order submitted through the Website or by any other method constitutes an offer by the Customer to purchase the Goods in accordance with these Terms and Conditions.

4.3 A Contract is formed only when we issue an order confirmation, accept payment, issue a pro forma invoice which is subsequently paid, or dispatch the Goods, whichever occurs first.

4.4 An automated acknowledgement of an Order does not necessarily amount to acceptance of that Order.

4.5 We reserve the right to refuse, suspend or cancel an Order before dispatch where:

• Goods are unavailable;
• there is a pricing, stock or product-description error;
• payment is not received or authorised;
• fraud or unauthorised use is suspected;
• the Customer has breached previous trading terms;
• the Order would expose us to legal, regulatory, sanctions or reputational risk;
• delivery cannot reasonably be arranged; or
• we otherwise have a legitimate commercial reason to do so.

4.6 Where we cancel an Order after receiving payment and before dispatch, we will refund the amount paid for the cancelled Goods.

4.7 No variation to an Order is binding unless agreed by us in writing.

5. Prices, VAT and currency

5.1 Unless expressly stated otherwise, all prices:

• are stated in Pounds Sterling;
• exclude VAT;
• exclude delivery charges;
• exclude customs duties, import taxes and clearance charges;
• exclude payment-provider or currency-conversion charges; and
• are subject to availability and confirmation.

5.2 VAT will be charged at the applicable rate where required by law.

5.3 International or export Orders may be zero-rated only where the relevant legal and documentary requirements are satisfied.

5.4 The Customer is responsible for all import VAT, customs duties, local taxes, handling charges and clearance fees payable in the destination country unless expressly agreed otherwise in writing.

5.5 We may correct pricing, product, tax or stock errors at any time before dispatch.

5.6 Where an obvious pricing error has occurred, we are not obliged to supply the Goods at the incorrect price.

6. Payment

6.1 Payment is due in full before dispatch unless written credit terms have been agreed.

6.2 We may accept payment by debit card, credit card, bank transfer, open banking, payment service provider, trade credit or any other method made available by us.

6.3 Payment is treated as received only when cleared funds are available to us without restriction.

6.4 The Customer must pay all sums due without deduction, withholding, counterclaim or set-off, except where required by law.

6.5 Where payment is made by bank transfer, the Customer must use the payment reference specified by us.

6.6 We are not responsible for funds sent to incorrect bank details where those details were not supplied directly by us through an authorised communication channel.

6.7 We may require additional verification before accepting or dispatching an Order, including verification of the cardholder, business, billing address, delivery address or source of funds.

7. Credit accounts and overdue sums

7.1 Credit terms are available only where expressly approved in writing.

7.2 We may reduce, suspend or withdraw credit facilities at any time.

7.3 Where payment is overdue, we may:

• suspend further deliveries;
• cancel undelivered Orders;
• withdraw discounts or rebates;
• require future Orders to be paid in advance;
• recover reasonable debt-recovery and legal costs;
• charge statutory interest and compensation where permitted; and
• exercise any other rights available to us.

7.4 Interest may be charged on overdue commercial debts under the Late Payment of Commercial Debts (Interest) Act 1998 or any replacement legislation.

8. Product authenticity

8.1 Connect Beauty guarantees that the Goods supplied by us are genuine and authentic.

8.2 We source Goods through a range of legitimate commercial channels, including wholesalers, distributors, retailers, brand owners, surplus stockholders, liquidators and other approved suppliers.

8.3 The fact that Goods originate from surplus, secondary-market, liquidation, discontinued or non-standard distribution channels does not mean that they are counterfeit or unauthorised.

8.4 We do not warrant that a brand owner, marketplace or third party will confirm or endorse a Customer’s specific resale channel.

9. Nature and condition of stock

9.1 Connect Beauty specialises in wholesale cosmetics, beauty products, surplus inventory, clearance stock, end-of-line stock, discontinued stock, obsolete packaging, retailer returns, overstocks and other commercially available inventory.

9.2 Unless expressly agreed otherwise in writing, the Customer acknowledges that Goods may:

• be from older or discontinued ranges;
• have older packaging designs;
• show minor shelf wear;
• have minor scratches, dents, scuffs or packaging imperfections;
• include security labels, security tags or retailer stickers;
• include price labels or promotional markings;
• have residual adhesive or label marks;
• be supplied in assorted shades, batches, packaging variants or languages;
• have packaging that differs slightly from generic product imagery;
• have minor colour or packaging variation between units;
• have outer packaging that is imperfect while the product remains unused; or
• otherwise reflect the nature of surplus, clearance or secondary-market stock.

9.3 These characteristics do not constitute defects where they are consistent with the description, images, grading, category or commercial nature of the Goods.

9.4 Where Goods are described as clearance, imperfect, B-grade, damaged packaging, unboxed, tester, without seal, without lid, without outer packaging, security tagged, marked, scratched or otherwise non-standard, the Customer accepts the Goods on that basis.

9.5 The Customer must request any required specifications before placing the Order.

10. Product images and descriptions

10.1 Product images are for general identification and illustration only.

10.2 Images may be generic manufacturer images and may not show the exact unit, label placement, security tag, language, batch, minor packaging variation or cosmetic condition of every item supplied.

10.3 We take reasonable care to ensure that product descriptions are accurate, but descriptions, colours, dimensions, shades and packaging may vary.

10.4 Where precise packaging, language, barcode, batch, shade, country of origin, manufacture date or specification is essential, the Customer must obtain written confirmation from us before purchase.

11. Batch codes, manufacture dates and shelf life

11.1 Connect Beauty does not recognise a manufacturer batch code, batch-code website, third-party database or informal online calculator as conclusive evidence that a cosmetic product is expired, unsafe, defective or unsuitable for use.

11.2 Many cosmetic products are marked with a Period After Opening symbol rather than a fixed expiry date.

11.3 The meaning, accuracy and interpretation of batch codes may vary between manufacturers, product ranges, factories, markets and databases.

11.4 Unless expressly agreed in writing before purchase, we do not warrant:

• a specific manufacture date;
• a minimum remaining shelf life;
• a particular batch-code range;
• a particular production year;
• a particular factory or country of manufacture;
• a particular packaging generation;
• acceptance by a particular marketplace or retailer; or
• suitability for a specific export market.

11.5 If the Customer requires any of the above, that requirement must be requested and agreed in writing before the Order is placed.

11.6 We will not accept a return, refund, chargeback, deduction or rejection based solely on a batch code, estimated manufacture date or third-party batch-code website where no specific requirement was agreed before sale.

11.7 Nothing in this clause excludes liability for Goods that are proven to be unsafe or unlawful to supply.

12. Product suitability and resale compliance

12.1 The Customer is responsible for deciding whether the Goods are suitable for:

• its intended market;
• its intended customers;
• its retail or wholesale channel;
• its country or jurisdiction;
• its website or marketplace;
• its labelling requirements;
• its language requirements;
• its product-registration requirements;
• its import requirements; and
• any other commercial or regulatory requirement applying to its resale.

12.2 Unless expressly agreed in writing, Connect Beauty does not warrant that Goods are suitable for resale in any particular jurisdiction or through any particular platform.

12.3 The Customer is responsible for obtaining all licences, registrations, permissions, approvals and authorisations required for resale.

12.4 The Customer must not alter, relabel, repackage or market Goods in a manner that is misleading, unlawful or damaging to the product or brand.

13. Third-party marketplaces and selling platforms

13.1 Connect Beauty accepts no responsibility where a marketplace, platform, retailer, payment provider or other third party refuses, restricts, suspends or removes the Customer’s ability to list or sell Goods.

13.2 This includes, without limitation:

• Amazon;
• eBay;
• TikTok Shop;
• Walmart;
• OnBuy;
• Fruugo;
• Shopify;
• Meta platforms;
• social-commerce platforms; and
• any other third-party marketplace or resale platform.

13.3 Failure to obtain ungating, brand approval, category approval, listing approval or marketplace authorisation does not entitle the Customer to reject or return the Goods.

13.4 A listing removal, marketplace complaint, intellectual-property complaint, verification request or account suspension does not by itself establish that Goods supplied by us are counterfeit, defective or misdescribed.

13.5 Where reasonably available, we may provide supporting commercial documents. We do not guarantee that any third party will accept those documents.

14. Delivery

14.1 We will deliver the Goods to the Delivery Address supplied by the Customer.

14.2 The Customer is responsible for ensuring that the Delivery Address is complete, accurate, accessible and suitable for delivery.

14.3 The Customer must notify us promptly of any requested change to the Delivery Address. We are not obliged to accept an address change after an Order has been processed or dispatched.

14.4 Delivery dates and times are estimates unless expressly agreed in writing as fixed.

14.5 We are not liable for delay caused by:

• couriers or freight providers;
• customs or border clearance;
• incorrect or incomplete address details;
• the Customer’s failure to provide instructions or documents;
• events outside our reasonable control; or
• the Customer’s failure to accept delivery.

14.6 We may deliver an Order in instalments.

14.7 Delay in one instalment does not entitle the Customer to reject other instalments.

15. Delivery completion and authorised receipt

15.1 Delivery is complete when the Goods are delivered to:

• the Delivery Address;
• the Customer;
• an employee, agent or representative of the Customer;
• a person present at the Delivery Address;
• a reception, loading bay, goods-in area or concierge;
• a neighbouring or alternative address authorised by the Customer;
• a safe place authorised by the Customer; or
• another location accepted under the Customer’s delivery instructions.

15.2 The Customer is responsible for ensuring that suitable arrangements are in place to receive the Goods.

15.3 Where the Customer has provided a safe-place, leave-with-neighbour, delivery preference, authority-to-leave instruction or similar direction, the Customer accepts the risks reasonably arising from that instruction.

15.4 A signature, delivery scan, GPS record, delivery photograph, courier record or confirmation from a person at the Delivery Address may be relied upon as evidence of delivery.

16. Risk and title

16.1 Risk in the Goods passes to the Customer upon completion of delivery.

16.2 Title to the Goods does not pass to the Customer until we have received payment in full and cleared funds for:

• the Goods; and
• all other sums due from the Customer to us.

16.3 Until title passes, the Customer must:

• hold the Goods on our behalf;
• store them separately where reasonably practicable;
• keep them identifiable as our property;
• maintain them in satisfactory condition;
• keep them insured for their full replacement value; and
• not pledge, charge or grant security over them.

16.4 The Customer may resell the Goods in the ordinary course of business before title passes, provided that the sale is made in good faith and at arm’s length.

16.5 The Customer’s right to possess Goods for which title has not passed ends immediately if the Customer becomes insolvent, ceases trading, fails to pay sums when due or materially breaches the Contract.

16.6 Where legally permitted, we may require the return of Goods to which we retain title.

17. Inspection of Goods

17.1 The Customer must inspect the Goods as soon as reasonably practicable after delivery.

17.2 Any claim relating to:

• shortages;
• incorrect quantities;
• incorrect products;
• visible transit damage;
• visible packaging damage; or
• other issues apparent on reasonable inspection

must be notified to us in writing within 48 hours of delivery.

17.3 Any alleged latent defect not reasonably apparent on initial inspection must be notified to us promptly and, in any event, within seven days of discovery.

17.4 The Customer must preserve the Goods, packaging, labels, delivery materials and evidence relating to any claim.

17.5 We may require photographs, videos, serial numbers, batch details, packaging images, parcel labels, weights or other evidence.

17.6 The Customer must not dispose of, resell, alter, open, use or destroy disputed Goods without giving us a reasonable opportunity to investigate.

17.7 Goods will be treated as accepted where no notice is received within the applicable period, subject to any rights which cannot lawfully be excluded.

18. Shortages, damaged Goods and delivery claims

18.1 Claims for shortages, missing parcels, damage or non-delivery must be supported by reasonable evidence.

18.2 The Customer must cooperate with any investigation by us, our courier, insurer, payment provider or other relevant party.

18.3 We may rely upon:

• warehouse picking records;
• warehouse packing records;
• barcode scans;
• stock movement records;
• parcel and pallet weights;
• packing photographs or video;
• CCTV;
• courier tracking information;
• GPS delivery information;
• delivery photographs;
• proof of delivery;
• driver statements;
• signatures;
• delivery-device data;
• communications with the Customer; and
• any other relevant commercial evidence.

18.4 The Customer agrees that such evidence may be used to assess, accept, reject or defend a claim.

18.5 Where the Customer fails to cooperate, preserve evidence, provide information or comply with notification requirements, we may reject the claim where that failure materially prejudices our ability to investigate.

18.6 Where a claim is accepted, our remedy may include, at our option:

• replacement of the affected Goods;
• credit against the Customer’s account;
• refund of the price paid for the affected Goods; or
• another commercially reasonable remedy agreed in writing.

19. Returns

19.1 Returns require prior written authorisation from Connect Beauty.

19.2 Unless otherwise agreed, authorised returns must:

• be requested within seven days of delivery;
• be unused and unopened;
• remain in original packaging;
• be in resaleable condition;
• include all components, labels and accessories;
• be securely packed; and
• be returned in accordance with our instructions.

19.3 Goods returned without authorisation may be refused or held at the Customer’s risk and cost.

19.4 Unless the return results from our proven breach of Contract, all return carriage, insurance, packaging and handling costs are payable by the Customer.

19.5 We do not provide prepaid returns labels or collection services unless expressly agreed.

19.6 The Customer bears the risk of loss or damage while returned Goods are in transit.

19.7 We may deduct from any refund or credit the amount of any loss in value caused by unnecessary handling, damage, missing packaging or failure to follow return instructions.

19.8 Refunds or credits may take up to seven Working Days to process after the returned Goods have been received and inspected.

19.9 We may issue a credit note instead of a cash refund where commercially appropriate and agreed.

20. Non-returnable Goods

20.1 Unless faulty or misdescribed, we do not accept returns of:

• Goods opened, used, tested or sampled by the Customer;
• Goods with broken seals;
• Goods no longer in resaleable condition;
• clearance, imperfect, B-grade or specially discounted Goods;
• mixed, assorted or job-lot stock accepted on that basis;
• Goods ordered to a Customer’s specification;
• Goods altered, relabelled or repackaged by the Customer;
• Goods rejected due to marketplace restrictions;
• Goods rejected solely due to batch-code interpretation;
• Goods rejected due to poor resale performance;
• Goods rejected due to a change in the Customer’s requirements; or
• Goods that the Customer no longer wishes to stock.

21. Refunds and credits

21.1 Any refund or credit is limited to the amount paid for the affected Goods unless otherwise agreed.

21.2 Delivery charges are non-refundable unless the entire Order is rejected because of our proven breach.

21.3 Customs charges, import VAT, marketplace fees, storage costs, fulfilment charges, onward shipping, lost profit and third-party costs are not refundable by us unless expressly agreed in writing.

21.4 Where a credit is placed on the Customer’s account, it may be applied against future Orders or outstanding sums.

22. Payment disputes and chargebacks

22.1 Where the Customer believes that we have breached the Contract, the Customer should notify us in writing and provide reasonable details and evidence of the complaint.

22.2 The Customer should allow us a reasonable opportunity to investigate and respond before escalating a commercial dispute.

22.3 A dispute concerning product condition, suitability, batch codes, marketplace approval, resale performance, delivery instructions, alleged shortages or contractual interpretation is a commercial dispute and should be addressed under these Terms and Conditions.

22.4 Nothing in these Terms and Conditions excludes any payment-scheme or statutory right which cannot lawfully be excluded.

22.5 Where a chargeback, payment reversal or payment dispute is made, we may provide the payment provider, acquiring bank, issuing bank or card scheme with relevant evidence, including:

• the accepted Terms and Conditions;
• account-application records;
• proof that the purchase was made for business purposes;
• identity and address-verification records;
• order confirmations and invoices;
• emails and other communications;
• delivery and courier evidence;
• warehouse records;
• website logs and account data;
• evidence of previous undisputed Orders;
• evidence of resale or commercial use; and
• any other information relevant to the dispute.

22.6 A payment provider’s decision does not prevent either party from pursuing its contractual or legal rights.

22.7 Where a chargeback or payment reversal is made but the underlying debt remains lawfully due, we reserve the right to recover that debt and our reasonable recovery costs.

23. Fraud prevention and dishonest claims

23.1 We reserve the right to investigate any Order, return, complaint, shortage allegation, non-delivery claim, payment dispute or refund request.

23.2 Where we reasonably suspect fraud, attempted fraud, dishonesty, misrepresentation, unauthorised payment use or abuse of our claims process, we may:

• suspend or close the Customer’s account;
• withhold dispatch pending investigation;
• decline further Orders;
• preserve and disclose evidence;
• contact the cardholder or payment account holder;
• contact the delivery provider;
• contact insurers or fraud-prevention agencies;
• notify payment providers and banks;
• report the matter to law-enforcement agencies; and
• pursue civil recovery or other legal remedies.

23.3 We may share relevant information where reasonably necessary for the prevention, detection or investigation of fraud, subject to applicable data protection law.

23.4 We reserve all rights in relation to claims which are knowingly false, misleading, exaggerated or inconsistent with available evidence.

24. Customer warranties

The Customer warrants that:

• all information provided to us is accurate and complete;
• it is lawfully entitled to purchase and resell the Goods;
• it will comply with all applicable laws and regulations;
• it will not make false or misleading claims about the Goods;
• it will not remove or alter legally required information;
• it will not misuse brand names, trade marks or product imagery;
• it will not represent itself as an authorised distributor unless authorised;
• it will not use the Goods for unlawful purposes; and
• it will not knowingly make a false claim against Connect Beauty.

25. Intellectual property

25.1 All intellectual-property rights in the Website, Website content, Connect Beauty branding, trade names, logos, text, graphics and original materials belong to us or our licensors.

25.2 Product brand names and trade marks belong to their respective owners.

25.3 Nothing in the Contract grants the Customer any licence or right to represent itself as an authorised distributor, agent or partner of Connect Beauty or any brand owner.

25.4 The Customer may use product information and imagery only to the extent lawfully permitted for the resale of genuine Goods.

25.5 We may require the Customer to stop using our branding or materials where such use is inaccurate, misleading or damaging.

26. Limitation of liability

26.1 Nothing in these Terms and Conditions limits or excludes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of any liability which cannot lawfully be excluded; or
• any other liability which the law does not permit us to exclude.

26.2 Subject to clause 26.1, Connect Beauty is not liable for:

• loss of profit;
• loss of revenue;
• loss of business;
• loss of contracts;
• loss of opportunity;
• loss of anticipated savings;
• loss of goodwill;
• loss of reputation;
• marketplace suspension or listing removal;
• storage or fulfilment charges;
• third-party penalties or fees;
• indirect or consequential loss; or
• loss arising from the Customer’s failure to comply with these Terms.

26.3 Subject to clause 26.1, our total aggregate liability arising out of or in connection with an Order will not exceed the amount paid by the Customer for the specific Goods giving rise to the claim.

26.4 We are not liable for any loss which was not reasonably foreseeable at the date the Contract was formed.

26.5 We are not liable for losses caused or contributed to by:

• the Customer’s acts or omissions;
• incorrect information supplied by the Customer;
• improper storage, handling, transport or resale;
• failure to inspect the Goods;
• failure to comply with marketplace or regulatory requirements;
• unauthorised alteration or repackaging;
• failure to mitigate loss; or
• events outside our reasonable control.

27. Indemnity

27.1 The Customer will indemnify Connect Beauty against reasonable losses, liabilities, damages, costs and expenses arising from:

• the Customer’s unlawful resale of the Goods;
• misleading product claims made by the Customer;
• unauthorised relabelling, repackaging or alteration;
• breach of applicable import or resale regulations;
• infringement caused by the Customer’s marketing or presentation;
• breach of these Terms and Conditions; or
• fraudulent or dishonest conduct by the Customer.

27.2 This clause does not require the Customer to indemnify us for losses caused solely by our own negligence or breach of Contract.

28. Product recalls and safety concerns

28.1 The Customer must notify us promptly if it becomes aware of a genuine product-safety concern, regulatory notice or recall affecting Goods supplied by us.

28.2 The Customer must cooperate with any reasonable recall, withdrawal, traceability or safety instruction.

28.3 The Customer must maintain adequate records of onward sales where required by law.

28.4 The Customer must not issue a public statement naming Connect Beauty in connection with an alleged safety issue without first notifying us, except where disclosure is legally required.

29. Export sales and international delivery

29.1 The Customer is responsible for ensuring that the Goods may lawfully be imported, marketed and resold in the destination country.

29.2 Unless agreed otherwise in writing, the Customer is responsible for:

• import licences;
• customs clearance;
• import VAT;
• customs duties;
• local product-registration requirements;
• local labelling requirements;
• regulatory compliance;
• broker fees; and
• any other destination-country charges.

29.3 Any Incoterm used in an Order or invoice will have the meaning given in the version of the Incoterms rules stated in the relevant document.

29.4 Where no Incoterm is stated, delivery obligations will be determined by the express wording of the Order and these Terms and Conditions.

29.5 The Customer must provide all information and documents reasonably required for export and customs purposes.

30. Sanctions, anti-bribery and compliance

30.1 The Customer must comply with all applicable sanctions, export-control, anti-bribery, anti-corruption and anti-money-laundering laws.

30.2 The Customer must not resell Goods to a prohibited person, sanctioned territory or restricted end user.

30.3 We may refuse, suspend or cancel an Order where we reasonably believe that fulfilment may breach applicable law or expose us to compliance risk.

30.4 The Customer must provide information reasonably requested by us for compliance checks.

31. Confidentiality

31.1 Each party must keep confidential any commercially sensitive information received from the other party which is identified as confidential or is confidential by its nature.

31.2 Confidential information may be disclosed:

• to employees, advisers, insurers and contractors who need to know it;
• where required by law, court order or regulatory authority;
• for fraud prevention or debt recovery;
• to payment providers and financial institutions; or
• with the consent of the other party.

31.3 This clause does not apply to information already lawfully in the public domain.

32. Data protection

32.1 We process personal data in accordance with our Privacy Policy and applicable data-protection law.

32.2 We may process personal data for:

• account administration;
• order fulfilment;
• payment processing;
• credit assessment;
• fraud prevention;
• delivery management;
• customer service;
• legal and regulatory compliance;
• debt recovery; and
• business communications.

32.3 The Customer must ensure that it is entitled to provide us with any personal data supplied in connection with an account or Order.

33. Website use

33.1 The content of the Website is provided for general business information and purchasing purposes.

33.2 Website content may be changed without notice.

33.3 The Customer must not:

• misuse the Website;
• attempt to gain unauthorised access;
• introduce malicious software;
• scrape or copy data unlawfully;
• interfere with Website operation;
• use another Customer’s account without permission; or
• use the Website for unlawful purposes.

33.4 We do not guarantee that the Website will always be available, uninterrupted or free from error.

33.5 The Website may use cookies in accordance with our Cookie Policy and Privacy Policy.

34. Suspension and termination

34.1 We may suspend or terminate the Customer’s account or any Contract where:

• the Customer fails to pay sums when due;
• the Customer materially breaches these Terms;
• fraud or dishonesty is suspected;
• the Customer becomes insolvent;
• the Customer ceases or threatens to cease trading;
• continued trading would expose us to legal or reputational risk; or
• we otherwise have a legitimate commercial reason.

34.2 Termination does not affect rights and liabilities accrued before termination.

34.3 Any outstanding sums become immediately due upon termination.

35. Insolvency

35.1 We may terminate the Contract, suspend delivery or require immediate payment if the Customer:

• becomes unable to pay its debts;
• enters administration, liquidation or bankruptcy;
• proposes a voluntary arrangement;
• has a receiver appointed;
• ceases trading;
• suffers an equivalent event in another jurisdiction; or
• we reasonably believe such an event is likely.

36. Force majeure

36.1 We are not liable for failure or delay in performing our obligations where caused by events outside our reasonable control.

36.2 Such events may include:

• natural disasters;
• fire or flood;
• war, terrorism or civil unrest;
• pandemic or epidemic;
• industrial disputes;
• transport disruption;
• courier failure;
• port or border disruption;
• customs delays;
• supplier failure;
• utility failure;
• cyber incidents;
• government action;
• changes in law; or
• shortages of labour, materials or transport.

36.3 We will use reasonable efforts to reduce the effect of any such event.

37. Notices

37.1 Notices under the Contract must be in writing.

37.2 Notices may be sent by email, prepaid post or another method agreed by the parties.

37.3 Notices to Connect Beauty should be sent to:

Connect Beauty
Branded Beauty Limited
Unit 8 Trafalgar Business Centre
77-89 River Road
Barking
IG11 0JU
Email: sales@connectbeauty.co.uk

37.4 The Customer must keep its contact details up to date.

38. Assignment

38.1 The Customer may not assign, transfer, subcontract or otherwise dispose of its rights or obligations under the Contract without our prior written consent.

38.2 We may assign or transfer our rights and obligations to another member of our group, purchaser of our business, finance provider or successor.

39. Third-party rights

A person who is not a party to the Contract has no right to enforce any term of the Contract under the Contracts (Rights of Third Parties) Act 1999.

40. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be treated as modified to the minimum extent necessary, and the remaining provisions will continue in full force.

41. Waiver

A delay or failure by either party to enforce any right does not amount to a waiver of that right.

A waiver is effective only if given in writing and applies only to the specific circumstances for which it is given.

42. Entire agreement

42.1 The Contract constitutes the entire agreement between the parties in relation to the relevant Order.

42.2 The Customer acknowledges that it has not relied on any statement, representation, assurance or warranty not expressly set out in the Contract.

42.3 Nothing in this clause excludes liability for fraud or fraudulent misrepresentation.

43. Variation of these Terms and Conditions

43.1 We may update these Terms and Conditions from time to time.

43.2 The version applying to an Order is the version in force when the Order is placed, unless a variation is agreed in writing.

43.3 Updated Terms and Conditions will be published on the Website with a revised effective date.

44. Order of precedence

44.1 If there is any conflict between documents forming the Contract, the following order of precedence applies:

1. any specific written agreement signed by both parties;
2. the accepted pro forma invoice, quotation or order confirmation;
3. these Terms and Conditions;
4. the Customer’s Order; and
5. any other communication.

44.2 The Customer’s own purchasing terms do not apply unless expressly accepted by us in writing.

45. Governing law and jurisdiction

45.1 These Terms and Conditions, each Contract and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales.

45.2 The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract.

Connect Beauty
A trading name of Branded Beauty Limited
Company number: 08509792
Registered office: Unit 8 Trafalgar Business Centre, 77-89 River Road, Barking, IG11 0JU