QUESTIONS?
We've tried our best to collate as many frequently asked questions and answers here. If you still have queries after reading through theses, please get in touch via our help form in the bottom right of your screen.
FAQ
We've tried our best to collate as many frequently asked questions and answers here. If you still have queries after reading through theses, please get in touch via our help form in the bottom right of your screen.
As a wholesaler, our minimum order is £500.
Please note we do not offer test orders below the minimum.
No, prices on our website and our price list do not include VAT.
We offer free shipping to anywhere in the UK.
For orders outside of the UK, delivery cost will be calculated at checkout.
Yes, all of our products are genuine.
We buy most of our stock direct from manufacturers or authorised distributors.
We offer a 7-day returns policy.
The buyer is responsible for shipping returns orders back to the warehouse of our specification.
Yes, we offer bulk discounts depending on total order value.
Please see our discounts page for more information.
Yes, we ship to over 40 countries around the world from our warehouse in the UK.
We under DAP incoterms. We do not charge any VAT or duty at checkout. When your order arrives in the destination country, you will be contacted and asked to pay any relevant local VAT. Once you have made this payment, your parcel will be delivered to your specified address.
If you do not see your country listed at checkout, please contact us.
We aim to get orders picked, packed and shipped by the next working day.
Actual time for delivery will depend on your location and the carrier.
Yes, our invoices are accepted by Amazon in the ungating process.
We can provide a full paper-trail to assist with the process.
Unfortunately, due to health & safety, our warehouse are closed to the public and we do not allow any customers to visit.
If you would like actual images of the stock, please get in touch.